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Zapisane w:
| Format: | Książka |
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| Język: | portugalski angielski hiszpański francuski |
| Hasła przedmiotowe: | |
| Etykiety: |
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| era | |
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| format | Book |
| genre | |
| geographic | |
| id | a7cd1cc4-d1d8-4fd5-a259-e711e74bea9c |
| isbn | 9783598218453 3598218451 |
| issn | |
| language | por eng spa fre |
| physical | xvi, 385 pages :illustrations ;22 cm. |
| publication | – publisher: Saur dateOfPublication: 2005 |
| publishDate | 2005 |
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| title | The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. |
| topic | Libraries Customer relations Information services Internet access for library users Digital libraries Library users Libraries Library users Libraries Digital libraries Customer relations Information services Internet access for library users Libraries Virtual customer Libraries Information services Customer relations Conference papers and proceedings |