(1992). Measuring customer satisfaction: Development and use of questionnaires / Bob E. Hayes.
Chicagoスタイル(17版)引用形式Measuring Customer Satisfaction: Development and Use of Questionnaires / Bob E. Hayes. 1992.
MLA(9版)引用形式Measuring Customer Satisfaction: Development and Use of Questionnaires / Bob E. Hayes. 1992.
警告: この引用は必ずしも正確ではありません.