(2003). Design and control of workflow processes: Business process management for the service industry / Hajo A. Reijers.
Cita Chicago (17th ed.)Design and Control of Workflow Processes: Business Process Management for the Service Industry / Hajo A. Reijers. 2003.
Cita MLA (9th ed.)Design and Control of Workflow Processes: Business Process Management for the Service Industry / Hajo A. Reijers. 2003.
Atenció: Aquestes cites poden no estar 100% correctes.